Offering top noch hosting services since 2001

Privacy Policy

We at Downtown Host Inc. (“Downtown Host”, and sometimes also referred to in this policy as “we”, “us”, or “our”) are committed to maintaining the privacy and security of the Personal Information of all our employees, customers as well as visitors to our website - www.downtownhost.com or our client or support portals at my.downtownhost.com and support.downtownhost.com (collectively, the “Sites”). As a part of that commitment, Downtown Host has implemented this Privacy Policy to apply to the Sites so that you know what information about you we collect, why we collect it, how we use that information, and the choices we offer, including how to access and update information. Your privacy matters to us, so please do take the time to get to know our practices – and if you have any questions, our contact email addresses are provided at the end of this document.

Purposes for Collecting Your Personal Information

We collect your personal information to provide better services to our Sites’ users and customers – from providing, maintaining, protecting and improving our Sites, to providing you with product information and promotions and in connection with your placing and our processing any orders for our services.

Consent

Whenever you voluntarily provide information through your access to the Sites, or by contacting us through other means, you consent to the collection, use and disclosure of that information in accordance with the provisions of this Privacy Policy.

How We Collect Your Personal Information

When you visit our Sites and submit a request to receive information concerning our services you will be asked to provide personal information (such as name, email address, telephone number and mailing address) for the purpose of administering your request and contacting you.

In addition, all customers or visitors to our Sites have the option to register for our newsletter and special offers subscription (referred to in this paragraph as our “Newsletter”) by entering their e-mail address along with their first and last name. Upon completing your Newsletter subscription, You consent to our occasionally informing you about our special hosting offers and company news by way of e-mail to your subscribed email address. If you no longer wish to receive our newsletters or special offers e-mails, you can unsubscribe at any time by using the link ‘unsubscribe’ on the newsletter or special offer e-mail. After receiving the unsubscribe request, we will delete your email address from the distribution list, thus preventing you from receiving any further newsletters or special offer e-mails from us. We use a 3rd party provider called “MailChimp” to store your subscribed email addresses along with your first and last name (if you chose to provide that information during the sign-up). Therefore, by providing your email address and name to us for the purpose of receiving our Newsletter, you automatically agree to all of MailChimp’s legal policies located at https://mailchimp.com/legal/

We request information from you on our order form. To order a service from us, you must provide certain contact (ex. your name and address) and financial (ex. credit card number) information.

Finally, we may collect information voluntarily provided by you, via the Sites or otherwise, for the purposes of customer support and feedback.

Changes

We reserve the right to change this Privacy Policy at any time without notice. Your use of or access to any of the Sites indicates your acknowledgement of this Privacy Policy and consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. The Privacy Policy posted at any time shall be deemed to be the Privacy Policy then in effect.

Cookies

Cookies are small data files that are sent to your browser and stored on your computer’s hard-drive when you visit certain web sites, thereby “tracking” your use of the Sites. We use cookies to allow you to access certain areas of our Sites. Most browsers automatically accept cookies, but you can set your browser to refuse cookies or to alert you when cookies are being sent.

Use of Information

In the instance where a Customer has chosen to provide personal information in the order form, such information is used to fill your order and for billing purposes. We may use this information if we have difficulties in processing your order. In addition, if you provide personal information in a support ticket, it may be used in responding to your request and providing you support.

Downtown Host uses personal information of visitors to our Sites in order to respond to your requests or, if you subscribed to our Newsletter, to send you our newsletter and special offer e-mails.

When We Disclose Your Personal Information

Except as provided in this Privacy Policy, Downtown Host does not disclose, give, rent or sell your personal information collected through the Sites’ to any third party other than its paying agent and support agents. Access to your personal information is restricted to Downtown Host employees, representatives or agents.

Agents appointed by Downtown Host to assist with or operate the Sites or administer the Sites’ support and marketing programs will have access to your personal information for these purposes. Such agents are required by Downtown Host to comply with the provisions of this Privacy Policy and are prohibited from disclosing personal information to third parties except as required by law.

Downtown Host reserves the right to co-operate fully with local, provincial, state, and federal officials in any investigation relating to any personal information (including private electronic communications transmitted on the Sites) or any purported unlawful activities.

Downtown Host reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual sale, merger or other transfer of the assets or shares of Downtown Host, an affiliate or division thereof, provided that the third party agrees to adhere to the principles expressed in this Privacy Policy and the personal information does not constitute all or substantially all of the assets being transferred.

How We Protect Your Personal Information

Downtown Host makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. Personal information is collected and stored in a secure manner as required by Downtown Host.

Retention and Destruction of Personal Information

Documents regarding your personal information will be retained only for the period required by law or as operationally necessary and then destroyed/erased in a confidential manner.

Links to Third Party Sites

The Sites may offer links to other websites. You should be aware that operators of linked websites might also collect your personal information (including information generated through the use of cookies) when you link to their websites. Downtown Host is not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

Contacting Us

If you are a Downtown Host customer, you should make changes to your personal information on file with us through the client zone/support portal. If you are not a customer, you can request changes to your personal information or that your personal information be removed from our and our agents’ databases by sending an e-mail detailing your request to privacy@downtownhost.com.

If you have any questions about this Privacy Policy or if you have reason to believe that Downtown Host has failed to adhere to this Privacy Policy, please contact Downtown Host’s Privacy Officer at privacy@downtownhost.com.

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