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In a world (and especially in this industry) where customer service is increasingly going by the wayside, Downtown Host has blown me away with their response times, technical capability and willingness to help. Moving my site to their servers was mostly painless, but when the inevitable small issues surfaced, I received quick responses (usually within minutes) from the knowledgeable support staff. If this quality of service and customer focus continues, they will be able to count me as a customer for quite a while.

Sebastian B.
souzek.com

With over 35 years experience in the computer / information technology industry that encompassed mainframes to PCs to Internet based Software as a Service (SAAS), Downtownhost.com is one of the very best organizations I have ever seen when it comes to service and support. In a nutshell, their web hosting service is A+ and their support is truly OUTSTANDING. They have earned the right to be our company's vendor of choice for web hosting services. They are the "Best of the Breed"! .

E G P.
www.garlandgroup.net

 
     
  downtownhost / about us / overview / testimonials
 

" I have used many hosting services over the last ten years and Downtown Host has been the best. I don't ask much from a hosting service, reliability, someone to answer my questions when needed and to leave me alone when I don't need them. Downtown Host fills the bill on all three accounts. Reliability is excellent with minimum downtime. Customer service is also topnotch, every question I've asked has been answered promptly and correctly. And except for reasonable and prudent security provisions I have total control over my website. While perfection may be impossible to achieve Downtown Host comes close."

Dan M. freedomexchangeonline.com

" Of all the hosts available to self-employed folks like me (and there are MANY), DTH was recommended me by a client. He was right: terrific service, very few outages, all the features you'd expect - all at a very reasonable price. You won't go wrong hosting with them."

Matthew C. matthewcornell.org

" I guess the number one problem with choosing a host is thinking "will I really get support?". You never really know if you will get it after you have paid. Well I can confidently say that after switching to DowntownHost from a host that really let me down, I have had the BEST support I have experienced since going live 5 years ago. I only wish I had found you then. Price is important, but feeling assured that your requests and problems will be handled quickly and efficiently is priceless. Thank you so much."

Gibson myenglishcorner.com

" I've been using the hosting services of Downtown host for about 8 months now. I took my time researching various host companies, meticulously reading reviews for the good, the bad, and the ugly. I saw that Downtown host had consistently good reviews for hosting service and most importantly, customer service. Seeing that they also had a fair price for the services offered, I bit. I am not one bit disappointed. The reviews were right on! The service is great, and the customer support is top notch. Support tickets are answered extremely fast. Only once was the server down and I sent in a ticket. I was back up and running in MINUTES! Highly recommended hosting company, you won't be sorry!"

Steve D. duffmarketing.com

" My experience so far with Downtown host has been one of the greatest experience that I ever had so far with any company. The way they solved any problem that I had was awesome. With their help, I managed to build my first website, not having a previous experience in this area. I especially appreciate the way they managed to answer to my questions in a critical situation that happened a few months ago, regarding this website. But, with their prompt answer, I was able to solve this and get my website running. So I would definitely recommend them as a very professional company in this field. !"

Lucian C.

"Find trustful and reliable hosting for my very busy site ProxyBlind.org with traffic of 100k+ was not easy at all. After my previously company have decided to get out of the budget shared hosting market i have tried a couple companies until i come to Downtownhost. And i have never regret. I could chose where to be hosted (SoftLayer, Data393 or LW) and could chose lately if i'm unsatisfied with network to move site to some other datacenter. With fast and stable Xeon server - 8cpux 2.00Ghz with 4GB of memory - reasonably hosting price and most friendly support that i have experienced only what i can give to this company higher rate 10/10 !"

Make Proxyblind.org

"When I had to find a new webhost with very specific features I was very lucky to come across Downtown Host. Working late at night on a Friday, I expected that the answers to my many questions would come in a few days. I was shocked to get a response with answers - not just an automated confirmation - within ten minutes. Weeks later, I am no longer surprised but I continue to be impressed the the performance and customer service I get at Downtown Host. I'm a fan!."

Jim ToMyInbox.com

"I've been around the block with many hosts before. It's all the same song and dance, lower prices and tons of storage, but some thing's got to give which generally is the quality. Not so with Downtown Host. They don't sacrifice anything and deliver affordable prices with quality behind it. Their friendly staff seem to bend over backwards if they're something they can assist you with. It's the best host I've ever had the pleasure of doing business with."

Andrea C. NintendoGal.com

"Downtownhost was highly recommended to me by a webmaster. I’m glad I took his advice, as Downtownhost has exceeded my expectations. They helped me move my website from another server to theirs free of charge, and whenever I have sent in a service message they have responded within minutes. On top of that we’ve had almost zero downtime. I would highly recommend them to others.."

Amy S. elitelaterals.com

"I have been with Downtown Host for over a year. When I first transferred my domain over I had questions. I am not a webmaster, just a writer who happens to have a website she maintains on her own, so sometimes those questions where ones that I might have answered on my own. Never once did I feel silly or like anything I queried about was not being addressed in a timely manner. And speaking of never onces-there's been no issues, for me, with downtimes, emails or any of the software I use through Fantastico. And any updates related to that software have been made available not too long after they come out. As someone with limited experience, who maintains simple personal sites, I can't imagine a better web host than Downtown Host."

Deb M.

"What differentiates hosts is two things: how regular issues occur, which is rarely a factor for the better end of paid web hosts; and how the host reacts. Downtownhost is definitely in the better end of paid web hosts- in the years we have been with them, only 2 or 3 minor issues have occurred. Each time, Downtownhost responded quickly and professionally. I am continually blown away by the quality of the service and support Downtownhost provides. Downtownhost's service far exceeds hosts that cost 10 times as much."

Vike the Hube

"I'm hosting a drupal-based website, www.twistedgopher.com, on downtownhost.com and am 100% pleased with their service so far. Performance has been flawless and very fast. I have only had one very minor issue so far, where the filemanager had some issues in how it was displaying directories. I submitted a ticket via the web and was contacted by email 3 minutes later, and the issue was quickly resolved. I would definitely recommend downtownhost.com to anyone looking for quality hosting at a bargain rate."

John R. twistedgopher.com

"I have been with downtownhost for about a year. There is one special reason that I’m very satisfied with them, and it’s the level of knowledge in their support system. Downtown support is the only one in the last 5 years that understand what I’m talking about when I had some technical issues about security. I’ve been hosting my website with different companies but none of them could follow when I started talking about advanced security issues.."

Farshid H.

"I learned about Downtownhost from my friend since im really having problems on my other webshost. After registering a new domain, I was able to setup my website in just 10 minutes and my blog was online in just 20 minutes. I never had a problem with Downtownhost so far and their customer service is really fast. Good Job!."

Melo V. - pinoycravings.com

"Having owned and operated dozens of sites I can say with confidence that DownTownHost is by far the best host I have ever used. They value true customer service, where I can actually get help with anything I may need from real people, not just some automated script. I’ve never had any downtime on any of my sites and the speed is top notch. Thanks DownTownHost!."

Evan T. insidegeek.ca

"I've only been a customer for 24hrs and with the inevitable teething problems of migrating accounts from my previous host, both the service and attitude of your staff are 'just something else'. I was with my previous host for 4 years and always felt punished when making a query. My compliments to Sebastian for dealing with my small issues with such class and the speed of response is the best I've experienced in 8 years."

Jahan S. jahan.com.au

"With over 35 years experience in the computer / information technology industry that encompassed mainframes to PCs to Internet based Software as a Service (SAAS), Downtownhost.com is one of the very best organizations I have ever seen when it comes to service and support. In a nutshell, their web hosting service is A+ and their support is truly OUTSTANDING. They have earned the right to be our company's vendor of choice for web hosting services. They are the "Best of the Breed"! . "

E G P. garlandgroup.net

"DownTownHost is an oasis in the desert of hype and marketing mirages that surround us. Its like one cold, dark night you have a flat tire without a jack in the middle of nowhere and suddenly Sebastian and Jorge show up, change the tire for you, take you home with them for coffee and cake and insist that you take a nap on the couch before letting you go on your way. DownTownHost is a dream come true. No customer service platitudes, no glib promises--just absolute quality all the way. In South America where I live we call it Don De Gentes. If I can help, please let me know!. "

Richard S. richardmorganstewart.com

"I've been with DTH for a little over a month now and I have to say. I am blown away with the Service, Uptime and speed of the servers. I run a Reseller, and all my client are extremely happy. I have been at hostgator, Lunar Pages and Hostnine and they all cannot come close to Downtown Host services. Staff are courteous, knowledgeable and very helpful. I have experienced 0 downtime. This is a Real Hosting company!. "

Joseph sevenz.net

"The best hosting in the world. I always recommend you to my friends. "

Omer turkiyecep.com

"After spending three years with a pair of hosts that could barely talk a good game, I decided it was time to find a host that could actually deliver what was promised. After reading all of the positive reviews about DownTownHost and the phenomenal service they provide, I recently made the switch. Imagine my amazement when Jorge and Diego not only made good their promises, but did it such a friendly and personable way. A few days ago, I submitted a trouble ticket on what was actually a self-inflicted issue. My past experiences led me to expect a 3-8 hour wait for a rude reply that really didn't answer my questions. Was I ever wrong! Jorge's response was time-stamped 3 minutes, 19 seconds after my ticket was sent. I strongly believe friendly customer service is the key to success and DownTownHost is like a dream come true.. "

Mike E . aztech.ws

"Just a short email to compliment you on your excellent service while a migrated from another hosting provider.

My last host became incapable of understanding many technical issues.
Its customer support team was outsourced to the other side of the world burdened with a poor command of English and heavily reliant on cut-and-paste responses. It was incredibly frustrating.

It's a blast of fresh air to have email and live chat contact with
technical people who actually know what they are talking about and who are clearly happy to help."

Mike G. ambientmusicguide.com

"In a world (and especially in this industry) where customer service is increasingly going by the wayside, Downtown Host has blown me away with their response times, technical capability and willingness to help. Moving my site to their servers was mostly painless, but when the inevitable small issues surfaced, I received quick responses (usually within minutes) from the knowledgeable support staff. If this quality of service and customer focus continues, they will be able to count me as a customer for quite a while. "

Lincoln S. souzek.com

"I have been with downtown host for only a month now but it has been the greatest experience I have yet had, after being with 4-5 other host. I have only had one problem which was fixed 15 minutes after I sent in a support ticket. Speeds are great, support is fantastic, I have yet noticed any down time. I just wish I knew about DTH sooner. "

John L. southernstudio.net.

"I came from another competitor to Downtownhost after months of poor reliability and support from my last webshost. I almost cried at how great your service and support is. I can count not even 30 minutes of downtime in the past 4 months as a customer. This is a product that I will stand behind. Thank you Downtownhost for your wonderful service and great tech support. "

Richard J. WYLFWT.com.

"In age where Customer Service has become a commodity, with a focus on metrics, I was pleased to find a hosting provider that understands Customer Service is about empathy, settings expectations, and resolution. Downtown Host has been nothing short of phenomenal! Keep up the good work!."

Eric - artisticgiftbaskets.com

"I must comment that I am very pleased with the level of service provided by DTH. I am very new in webmaster functions and I am really grateful to DTH for supporting me in the successful hosting of my site. DTH is prompt in responding to the tickets and I have experienced that their support is 24X7. Their technical staff is competent and always there to provide the workable solution in lesser time. This proves that the leadership of DTH is customer-centric and staff is fully aware of the importance of customer care and satisfaction. There is one thing - in my view - they should think about it that is, improving online chat. Good luck DTH team and I hope we will stay in business relations for the long time to come."

Riz A. - infoph.com

"Downtown host have been fabulous from Day 1. Great support and excellent service. I have been throwing all sorts of requests at them and they always came through with flying colors meeting my 100% satisfaction. In fact, I had no hesitation in paying them for a whole year in advance!
All the best Downtown!."

Tahir S. - 5ire.com

"DownTownHost is a Great host! No downtime, fast speeds, and excellent service; all for a great price! The support is the best I've experienced yet in a host. I always get a response within minutes, and the responses are actually useful! I was tired of hosts giving me lame excuses and delaying things. DTH gets right on any problems or questions and works to resolve the problem as soon as possible. All of my questions have been answered. I couldn't be happier at any other host."

Dave K. - talkbudgies.com

"Hosting support is second to none, with DowntownHost even adding Apache mods to their shared servers for me when they were required on setup. Prices may appear too good to be true for what you get, but believe it, you get a lot more than what you'd expect for your money here. Moving from the world's supposed number 1, DowntownHost are in a league of their own. Simply outstanding."

Andrew B. - Offthechartradio.co.uk

"Beyond my expectation.
I have requested information about my hosting occasionally from Jorge and I have also asked him to assist me in other matters not associated with DTH; Jorge didn't hestitate to assist me. Jorge is always enthusiastic about supporting his customers, excellent customer service and speedy reply. Thanks Again Jorge"

Natasia M.

"Downtownhost.com has been the most reliable web host I've ever had the pleasure of using. I can't remember any extended periods of downtime other than general maintenance, and any time I had a problem (all were very minor), the webmaster e-mailed me back in less than an hour each time. Sometimes I wondered if he actually slept at all ;). Thanks, Jorge, your service is excellent. Downtownhost.com has my business forever."

David W.

"I'm extremely pleased that I finally found a reliable and helpful server host. DowntownHost.com offers a brilliant and affordable service with excellent customer support - out of I ten, I rate DTH as an 11. Thanks guys!"

Andrew W.

"One thing that DTH excels at is Customer Service. It is OUTSTANDING. Simply put, DTH has one of the best support teams out there. Thanks, DTH. You've got a very happy customer here."

Jess H.

"I´ve hosted many sites (personal as well as client) with DTH over the last few years and have always enjoyed fast, courteous service and a friendly, supportive attitude. Well done guys, keep it up! Regards"

Saad

"Thank you for providing such a great hosting service at such low rates."

Don Z.

"It´s great to have my own reseller business knowing that you´re behind. Thank you for your assistance!"

Srdjan S. - Gethostnow.com

This is the first time a hosting company actually works for me.
You are great, and you´ve been there night and day! Keep up the good work.

Sebastian B. - Megaseguridad.com

I just wanted to thank you for being such a professional company.
I always recomend you guys, you´re very trustfull. Thanks!

E G P. - garlandgroup.net

 
 
 
 
 
   
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